Entry Level Bilingual Customer Success Associate (Mandarin)
Company Overview:
AIYA Technology System LLC is a technology-based enterprise dedicated to the customization of online platforms, mobile development, one-stop website customization, and enterprise software development. With the perfect service system, comprehensive information resources, and strong marketing strength, AIYA Technology has established a creative and intelligent passionate team. Our goal is to become an excellent digital overall solution provider for the business industry. We are looking for interesting, independent thinkers and doers who can help shape the future of a forward-looking company.
Our vision has no limits! Position Overview:
We are seeking an organized and detail-oriented Customer Success Associate to join our team. Our day-to-day operations at AIYA rely on this role, so we need an individual who is passionate about
working and managing relationships with our clients. If you are looking to gain professional experience, learn a new industry and launch your career with an international and a futuristic organization, come join our team!
Responsibilities:
● Establish clear retention goals and process milestones for clients and employees to work towards
● Focus on competitive market dynamics to form data reports
● Conduct visits and appointments for potential clients
● Conduct business communication; refines the basic needs of customers to provide effective solutions
● Make planning proposals for clients and expand client relationship resume
● Screen customer categories for effective matchmaking
● Identify potential clients and needs
● Effectively communicate on a product market basis and execute company programs
● Debug products and participate in system testing
● Travel might be requested.
What we offer:
● Competitive salary
● Generous paid time off, including sick days and vacation time
● Company Paid Holidays perks
● Ongoing opportunities to accelerate your career
● Positive work environment
● Company Recharge Days
● Weekly catered lunch and refreshments
Qualifications/Requirements:
● 1+ years of experience in Key Account and Internet Software industry
● Bachelor’s Degree required
● B-side experience preferred
● Business and solution experience preferred
● Proficiency in English and Mandarin required
● Technical skills; needed for the use of the product and services Location: 36-18 Main St 12th Floor, Flushing, NY 11354
Job Type: Full-time - Onsite
Pay: $15 - 20 per hour Schedule:
● 8 hour shift
● Monday to Friday Ability to commute/relocate:
● Flushing, NY 11354: Reliably commute or planning to relocate before starting work (Required) Education:
● Bachelor’s (Required) Language:
● Mandarin (Required) Work Location: One location
AIYA offers a supportive, collaborative and inclusive environment along with its own perks. AIYA is an equal opportunity employer. Please note, a successful completion of a background check is required for this position.